MARK LAZELL visits Mohamed Al-Bahar’s Sharjah facility to discover the gamut of services on offer.
Mohamed Abdulrahman Al-Bahar, the exclusive dealer of Caterpillar products in the UAE, Kuwait, Bahrain, Qatar and Oman, continues to define excellence in the provision of power systems products and solutions through a wide variety of industries across the region.
In addition to power systems, Sharjah-headquartered Al-Bahar is also the dealer of the enduringly popular range of Cat heavy equipment and a wide array of materials handling equipment. For its Power Systems business, Al-Bahar is one of the region’s largest and most reliable solutions provider. It caters to a wide range of applications and industries including building construction, telecom, utilities, healthcare, mining, marine, oil and gas, industrial, events, among other sectors.
Established in 1959 as the sole Caterpillar dealer, Al-Bahar understands the key to keeping its customers’ businesses running efficiently and profitably. Regardless of how much, how long and how soon the power is needed, Al-Bahar has the right power solution for every need from new products, certified used gensets, rental power, turnkey solutions to hybrid microgrid solutions.
Al-Bahar provides a full range of Cat engines operating on a variety of fuels such as diesel, gas, heavy fuel and dual-fuel. Attachments are also offered ranging from generator control and protection panel (GCP), acoustic enclosure, uninterruptible power system (UPS), automatic transfer switches (ATS), switch gears, load banks, fuel systems, fire and gas detection system, etc. Al-Bahar is the total power system solutions provider as it offers not only the most innovative, highly efficient and durable products but also offers technical expertise and support from consultation, to complete engineering, sizing, controls and power, interfacing with other project requirements such as Scada (supervisory control and data acquisition)/BMS (building management system), short circuit studies, Hazap studies, etc.
When the need is temporary, Al-Bahar also offers rental products and services, designed, delivered, installed and tested to service the client’s power needs. Al-Bahar will engineer the system to comply with safety and code requirements for the performance desired.
World-class products deserve only world-class support and Al-Bahar prides in its unmatched product support services. Its product support team offers a comprehensive range of services and solutions from highly knowledgeable and experienced product support engineers, Caterpillar-trained technicians, maintenance and repair services, quick-response field servicing, customer support agreements and the largest stock of genuine Cat spare parts with 95 per cent first-pick availability.
Moreover, Al-Bahar offers a full range of Caterpillar five-star rated services and facilities such as the Cat SOS services or fluids (fuel, lubricants and coolant) analysis which offers the most specific tests on the client’s Cat Asset Component fluids and help determine their health, and the Cat-certified engine rebuild programme where marine propulsion products, generator sets, pumps, and other power applications are given a second life. Rebuilds are performed in the fully air-conditioned contamination-controlled Mohamed Abdulrahman Al-Bahar component rebuild centre in Sharjah and is regarded as the region’s largest rebuild facility with state-of-the-art test benches such as the dyno testing, fuel injection pump testing, cylinder head pressure testing and the turbo charger reconditioning machine.
Al-Bahar also hosts a regional training centre at its headquarters which offers engine and generator operation and maintenance training for its customers.
With its commitment to help its customers achieve success, Al-Bahar has been successfully delivering the fleet monitoring and management solutions, Cat EMSolutions, which highlights the hardware Cat Product Link and VisionLink web interface. The best-in-class technologies help customers see their fleet at a glance through their mobile phones or laptop or desktops and just need an internet connection. It has helped many of Al-Bahar’s customers monitor and manage their fleet, optimise utilization, its fuel consumption, preventive maintenance and engine fault alerts which all help in minimising downtime and lowering operating costs.
With these wide array of capabilities rendered for so many decades, it is no wonder Al-Bahar is known today as one of the largest and most dependable power systems solutions provider in the Gulf.
Even with the harshest of conditions, climate and increasingly demanding projects across the region, Al-Bahar has – and continues to meet the most critical needs of its customers, powering the region yesterday, today and tomorrow.