Terex Washing Systems (TWS) has introduced ‘4Site’, a new project management service to specifically aid customers and distributors with the installation of TWS equipment, providing three tailored packages to choose from.
4Site comprehensive management service provides enhanced reliable and efficient levels of support every step of the TWS installation. Each of the project management packages include four key steps and are supported by TWS at an international level through regional partners from its headquarters in Northern Ireland.
Commenting on the new service, TWS director Sean Loughran says: “The response to the introduction of 4Site from our global distributor network has been incredible and distributors are excited about offering the service to their customers. TWS is the premier provider of advanced plant solutions and the introduction of 4Site project management service greatly enhances our position in the marketplace to better serve our customers. Furthermore our new multi-million-pound facilities at our dedicated TWS headquarters site puts us in a very strong position moving forward into 2016 and beyond.”
The announcement of 4Site was made during TWS’s global distributor forum event and was extremely well received by the network.
4Site is led by TWS project manager Garry Stewart, who has 20 years’ experience in the industry. He says: “We believe that rapid response, qualified and effective support is crucial in meeting end-users needs, letting distributors deliver on their promises as well as developing long term customer relationships, which is exactly what 4Site will offer.”
TWS offers three tailored service management packages – Silver, Gold and Platinum – with a common theme centered on effective and efficient communication throughout the process. The Silver package is complementary with all TWS machines and ensures simplification of the installation and commissioning of TWS washplants globally.
The Gold package provides an experienced TWS site engineer who will work closely with the distributors/customer’s team to assist and/or supervise the complete installation of TWS plant. In addition, this package offers on-site plant commissioning and training relative to the TWS equipment being installed.
The Platinum package consists of a complete turnkey service delivered by the TWS team to include total planning and management of all aspects associated with the entire installation and commissioning of the TWS supplied plant and this is undertaken by a dedicated team of TWS engineers.