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Cat keeps close eye on operator performance

October 2015

Caterpillar has launched a 24/7 equipment operator monitoring service to provide customers the ability to see, mitigate and manage the primary variable impacting their operations – the human factor.

Through industry-leading in-cab and wearable safety technologies, Caterpillar now can provide customers with visibility to both machine and operator information. Inside Caterpillar’s 24/7 Monitoring Centre, analysts correlate data about the health and productivity of operators and equipment to reveal the magnitude of conditions such as fatigue and distraction and their impact on operations.

“Our customers want better visibility to the interaction between operators and machines, and how behaviour impacts safety and productivity,” says Tim Crane, Caterpillar’s safety services manager.

“This innovative solution offers our customers the opportunity to mitigate risk and improve productivity. No organisation is in a better position to provide customers these sustainable improvement solutions than Caterpillar.”

Caterpillar’s solution leverages industry-leading technologies to gain visibility to risk. The Driver Safety System (DSS), developed by Seeing Machines – an alliance partner of Caterpillar – includes an in-cab camera and alert system to notify the operator the moment a fatigue or distraction event occurs. Events are tracked by analysts who also capture operator sleep quantity and quality information provided through the wrist-worn Cat Smartband, an actigraphy solution powered by Fatigue Science.

The enhanced visibility to risks extends beyond front-line employees to expose improvement opportunities throughout the organisation, including education and training, shift scheduling, leadership coaching and other cultural elements, Crane says.

The DSS and Cat Smartband are part of a growing suite of tools that assist customers in improving safety by recognising that some risks are natural, inevitable and fully manageable, if made visible.

“Combined with Cat machine data available through EMSolutions, Cat MineStar System and Cat Vital Information Management System (VIMS), operator performance data from the DSS and Smartband paints a powerful picture of fatigue and distraction risk and its impact on productivity and profitability. Property damage, increased fuel burn and tyre abuse have all been tied to fatigued or distracted operators,” he adds.

“Technology alone is not the silver bullet for a safer or more productive operation,” says George Taylor, vice-president of the Caterpillar Customer Services Support Division.

“In fact, most technologies fail without proper consideration of the organisational culture and a plan to manage change. Caterpillar’s safety solutions bring management and employees together to achieve excellence, providing customers the greatest opportunity for successful implementation,” he concludes.

Caterpillar Safety Services provides the tools, resources and knowledge to develop a sustainable culture of safety excellence.

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